SUN Cellular probably got millions of loyal subscribers in the
– me thinks one of them, but not anymore. I got issues with their prepaid broadband wireless system. Philippines
Is this issue an upshot of the purported sellout of SUN Cellular to PLDT? I hope not.
So what happened?
April 2, 2011, I loaded my SUN Prepaid SIM the amount of 50pesos. I intended to use the load in April 8. I sometimes load ahead of time since I am no longer using the internet big time, and when I do, I am a heavy user. So I plan things ahead. I prefer using the net when it’s weekend so I can get the most from it. In the evening of April 8, when I am about to use the preloaded amount, I was surprised that it was down to 30pesos. So I called the hotline for SUN Customer Service and talked to the agent regarding my issue. The agent named transferred me to the Sun Broadband Wireless (SBW) team and I was able to talk to a representative there. The rep named Michael said it would take upto 24hrs. for the reversal of the amount. Since I won’t be able to expect an immediate response, I decided to load additional 21pesos. I always avail of their 24hrs. unlimited internet promo for 50pesos. Pau